Need Specific Assistance?

Director of Product Development Todd Nelson Send Email Direct Line: (603) 556-8433	Sales Manager Paul McDonald Send Email Direct Line: (613) 227-0153
Sales Manager Linda Heney Send Email Direct Line: (603) 273-0411	Sales Manager Hsiu Chiu-Aguiar Send Email Direct Line: (603) 273-0404
Technical Support 800-222-1898	Customer Service 800-222-1898
Hours Monday - Friday 8 a.m. - 5 p.m. Eastern Time (4 hours earlier than Greenwich Mean Time) International +1-603-524-2622 Fax 603-524-3735	Mailing Address Post Office Box 508 Laconia, New Hampshire 03247 USA Shipping Address 73 Daniel Webster Highway Belmont, New Hampshire 03220 USA

Service and Repair

		1. Call or e-mail Wilcom Customer Service. Support personnel will determine     if the equipment requires service, repair or calibration. 2. If equipment must be returned to Wilcom for service, Wilcom Customer     Service will issue a Return Material Authorization (RMA) number. Use     Wilcom's shipping address as listed above. IMPORTANT Never send any equipment back to Wilcom without a Return Material Authorization (RMA) number. 3. Pack the equipment in its original shipping material.   - Include a statement or report fully detailing the defect and conditions under     which it was observed.   - Include a contact name and telephone number. 4. Return the equipment prepaid.   - Write the RMA on the shipping slip.   - Wilcom will refuse any package that does not bear the RMA.   - Ship to Wilcom, 73 Daniel Webster Highway, Belmont, NH 03220